If you're interested in placing a custom order, please visit our Custom Order page where you'll find all the necessary details.
Depending on the product and delivery location, production and fulfillment times may vary. Typically, orders are processed and shipped within 4-7 days from the date of order placement. Please note that the shipping and delivery timings mentioned in our Shipping & Delivery Policy are subject to change. If your order takes longer than the maximum estimated delivery time specified for that particular product category, please contact us
As our products are personalized and made-to-order, we do not accept returns. However, we do offer refunds in the event of a product defect. For more information on our refund and return policy, including how to initiate a refund request, * We do not offer refunds for buyer's remorse (such as ordering the wrong product size or color). For more information please visit our Refund Policy page: Refund Policy.
If you have any further questions or concerns, please feel free to contact us via email at contact@jhtee.com or through our online contact form: Contact Us.
Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1) the supply of goods that are made to the consumer's specifications or are clearly personalized;
2) sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons
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