Below FAQ are some common concerns of our clients before purchasing from our website.
If you have other questions, please just send it to contact@jhtee.com.
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Explore our FAQs for quick answers to your questions about products, shipping, returns, and more. Can't find what you're looking for? Reach out to us for assistance!
If we aren’t available, drop us an email and we will get back to you within 12-36 hours!
Order Related Questions
Q: How do I know if my order was successfully placed?
When your order is successfully placed, you will receive an email and an SMS with your order number and confirmation.
Q: What happens if my order is delayed?
If your order has been delayed, you can contact us through our email or contact page. Otherwise, you will be notified by email.
Q: What is your Shipping policy?
Please visit our Shipping Policy page for detailed information about our shipping policy.
Q: Do you offer International shipping?
Yes, we offer international shipping. Shipping rates may vary for distant countries, and additional charges may apply. For more information, please refer to our International Shipping Policy page.
Q: What is your return/refund policy?
Due to the nature of our Made to order business model, we typically do not offer returns or exchanges. However, we do provide refunds for errors on our part. For more details, please visit our Refund Policy page.
Q: How can I track my order?
Once your order is placed, we will send you a tracking link via email. If you haven't received the tracking number, please contact us at our support email - support@jhtee.com, and we will provide you with the latest shipping updates.
Q: How do I contact customer support?
You can reach our customer support team by visiting our Contact Us page. We will respond to your inquiry at our earliest convenience.
Q: What happens if my order is delayed?
If your order has been delayed, you can contact us through our email or contact page. Otherwise, you will be notified by email.
Q: Can I change my shipping address after placing an order?
If your order has yet to go into fulfillment, please contact us within 12 hours after placing the order. We will try to change your shipping address.
Q: Are there any restrictions on international orders, such as customs fees or import taxes?
Potential customs fees, import taxes, or other restrictions may apply to international orders during checkout.
Payment
Do I need to create an account to make a payment by PayPal?
No, you do not need to create an account to make a payment by PayPal. You can continue as a guest and complete your payment without signing up for a PayPal account.
If my payment fails or if money is deducted because the transaction doesn't go through, what should I do?
If your payment fails or if money is deducted without completing the transaction, the money should be automatically refunded to your original mode of payment to your bank account. If the refund does not occur automatically, it is recommended that you contact your bank for further assistance.
Miscellaneous
Q: Do you offer discounts or promotions?
Yes, we do offer discounts and promotions from time to time. You can subscribe to our newsletter or follow us on social media to catch the latest sales.
Q: Do you offer bulk or wholesale discounts for large orders?
Currently, we do not offer bulk or wholesale discounts for large orders.
Q: How do I unsubscribe from marketing emails or SMS?
You can unsubscribe from our email or SMS anytime you wish. The unsubscribe link will be provided at the end of the email, and for SMS, you can simply reply with "stop" or follow the provided opt-out instructions.